Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please reach out to us at jasmin.ylihuhtala@gmail.com
If you wish to return an item, please contact us within 14 days of receiving your order to request a return authorization. We will provide you with the necessary instructions for returning your item.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it, in its original packaging, and must not show any signs of damage or wear. You are responsible for covering the shipping costs associated with the return.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please note that it may take several business days for the refund to be reflected on your account.
Non-returnable Items
The following items are not eligible for return or refund:
- Custom orders
- Digital downloads
- Gift cards
Damaged Items
If your item was damaged during shipping, please contact us immediately at jasmin.ylihuhtala@gmail.com. Provide photos of both the damaged item and packaging, and we will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our return policy, please don't hesitate to reach out to us at jasmin.ylihuhtala@gmail.com We are happy to assist you!